Tom Schultz has been a Team Member with Maschmeyer Concrete Company for 6 years now. He is a hardworking and dedicated member of the Central Customer Service team out of our Orlando Office.
He recently took home the outstanding title of Team Member of the Year 2018 at Maschmeyer’s Annual Award Banquet (Central Region) this past April.
Check out the exceptional review below from Eric Scanlon, President of Top Form Industrial, showcasing Tom’s dedication and constant hard work for our Customers!
Keep up the great work Tom!
Just wanted to drop a quick line about one of your employees. I have been working with Tom Shultz, COD Dispatcher for a couple years now. We do work all over the country and worked closely with Tom on about 60 or so pours early last year as we were doing a FL program for Walmart. That program has taken us elsewhere in the country for the past 8 months. We got another project in Orlando that was a 260 yard pour, which we did last week. When I called Tom 8 months later, he was excited to hear from me again and remembered details of our small talk conversations that no other vendor would ever remember. Just as last year, he made this order so easy and the coordination of the pour even easier. He communicated regularly and would always follow up to make sure all went well, always giving me the comfort that Maschmeyer had their part of the project under control and was something I no longer had to worry about. It’s honestly a breath of fresh air to deal with someone who is so focused on customer service in a time when so many others in this country fail to recognize customer service and its importance. I typically deal with 30+ concrete vendors a year and I cringe every time we have a project that’s not in Maschmeyer’s territory. I understand it takes an entire organization to be on the same page to make things operate as smoothly as you guys do, and I appreciate all those who make it possible, but Tom is a special person who always makes the process a positive experience in a way that I have not seen replicated in the industry. I appreciate the job he does.”
Eric Scanlon, President, Top Form Industrial